+86 152 1005 3024

salesjfocus@gmail.com

 +86 152 1005 3024

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FAQ

New customers

J-Focus works with wholesalers, retailers, brands, and other professional buyers looking for stainless steel jewelry and customized solutions.
To get started, simply contact us with your product requirements, target quantities, reference images, or ideas. Our team will review your request and provide a quotation and suitable production solution.
Yes. J-Focus focuses on B2B wholesale and OEM/ODM services rather than retail sales.
We work with professional buyers, jewelry brands, wholesalers, retailers, and other businesses. Our services are designed for customers who need reliable product supply, customization, and long-term cooperation.
The more details you provide, the more accurately we can evaluate your project.
For standard products, please provide the product numbers and required quantities.
For customized or OEM/ODM projects, you can send us product images, drawings, dimensions, materials, plating requirements, logos, packaging requirements, target quantities, or other available specifications.
If you do not have complete technical information, simply send us your idea or reference. Our team can help evaluate the production requirements.
Yes. We provide OEM and ODM support for stainless steel jewelry.
You can send us your existing drawings or product concepts, and our team can evaluate the design, recommend suitable manufacturing processes, develop samples, and support small-batch or bulk production.
Yes. Samples can be arranged before bulk production.
Sampling allows you to evaluate the product’s design, dimensions, materials, finish, plating, and overall quality before moving into larger production.
For customized products, sample costs and lead times will be confirmed based on the specific project.
ou can contact us through our inquiry form or email.
Please include your company information, product requirements, estimated quantity, and any reference files or images you have. We will review your request and get back to you with the next steps.
For quotation requests, we aim to respond within 24 hours during business days.

Orders

1. Create an Account
If you are a new customer, register for an account on J-Focus.com. An account allows you to manage your inquiries, orders and account information.
2. Select Your Products
Browse our jewelry collections and select the products you are interested in. You can also contact us for OEM/ODM or customized products.
3. Submit an Inquiry
Add the products to your inquiry list and submit your requirements, including quantities, customization details, packaging requirements and shipping destination.
4. Confirm the Details
Our sales team will review your inquiry and provide pricing, MOQ, production time and shipping information. We will confirm all order details with you before production.
5. Make Payment
Once the order details are confirmed, we will provide payment instructions. Production will begin after the required payment is received.
6. Production & Quality Control
Your order will be processed according to the confirmed specifications. Products are inspected before shipment to ensure they meet the agreed requirements.
7. Shipment
Once your order is ready, we arrange shipment according to the agreed shipping method and provide the relevant shipping information.
Order changes or cancellations may be possible before production begins. Please contact us as soon as possible with your order number and requested changes.
Once production has started, changes or cancellations may not be possible, especially for customized or OEM/ODM orders. Any applicable costs will be confirmed before we proceed.
You can contact our sales team with your order number to request the latest update on your order, including production and shipping status.
Please contact our sales team as soon as possible if you entered an incorrect shipping address. We will check whether the address can still be updated before your order is shipped.
Orders are generally processed in the order they are received. If you need your order to arrive by a specific date or require an urgent delivery, please send a email to us. We’ll review your request and let you know what options are available.

Payments

1. Bank Transfer
Bank transfer is available for all wholesale orders. Once your order is confirmed, we will provide the payment amount and bank details with your invoice.
Please make sure the full payment amount is received in our account. Your local bank or intermediary bank may charge additional transfer fees, so please check with your bank before making the payment.
Bank Details
Beneficiary: J-focus JEWELRY LIMITED
Account No.: 
SWIFT Code: CCBQHKAX
Beneficiary’s Bank: China Construction Bank (Asia) Corporation Limited
Bank Address: 28/F., CCB Tower, 3 Connaught Road Central, Central, Hong Kong
Payment Note:
Please include your order number in the payment reference or remarks.
After completing the transfer, please send us the payment confirmation. Bank transfers usually take 2–4 business days to reach our account. If your order status is still shown as “Unpaid” after 5 business days, please contact us.
2. PayPal
PayPal is available for customers who prefer to pay online.
Once your order is confirmed, we will provide the PayPal payment details. You can complete the payment securely through your PayPal account using an available payment method.
After payment, please send us the payment confirmation and your order number so we can process your order promptly.
Note: PayPal fees, if applicable, should be confirmed with us before payment.
For standard wholesale and OEM/ODM orders, our usual payment terms are:
  • 30% Deposit: A 30% deposit is required to confirm the order and start production.
  • 70% Balance: The remaining 70% balance is due before shipment.
  • Production: Production will begin after the deposit has been received and all order details have been confirmed.
  • Shipment: Goods will be arranged for shipment after the full balance has been received.
For repeat orders or long-term customers, payment terms may be discussed separately based on the order and cooperation history.
All payment details, including the total amount, deposit, balance, and payment method, will be confirmed in the invoice before payment.
Our standard payment currency is USD (US Dollars). If you would like to pay in another currency, please contact us before making the payment.
After completing your payment, please send us the payment confirmation together with your order number or invoice number.
For bank transfers, you may send us a copy or screenshot of the bank transfer receipt. For PayPal payments, please provide the payment confirmation or transaction details.
Once we receive and verify your payment, we will confirm the payment with you and proceed with the next step of your order.
For the final balance payment, please send us the payment confirmation as soon as the transfer is completed so we can arrange the shipment after the payment is received.

Shipping

The prototype supports international checkout. Final destinations, restrictions and live rates will be confirmed before launch.

Standard and express delivery options are shown at checkout when available for your destination.

Final processing and delivery estimates will be published before launch and will depend on destination and service selected at checkout.

A dispatch email will include your tracking number and carrier link. You can also view it in your account.

Import charges may be collected by local authorities and are not included unless checkout explicitly states otherwise.

Returns

Unworn eligible pieces may be returned within the published return window. Final timing and destination rules will be confirmed before launch.

For hygiene reasons, earrings may be excluded once the seal or packaging is opened, subject to local consumer law.

Photograph the item and packaging and contact customer care with your order number as soon as possible after delivery.

Approved refunds are returned to the original payment method after inspection. Processing time depends on the payment provider.

Materials & Care

J-Focus specializes in 316L stainless steel jewelry, a durable and corrosion-resistant material widely used for jewelry and other applications.
Depending on the product and project requirements, we also work with other materials such as titanium and tungsten carbide.
For customized projects, we can recommend suitable materials based on the product design, manufacturing process, finish, durability requirements, and target market.
316L stainless steel is an austenitic stainless steel known for its good corrosion resistance, durability, and low carbon content.
Compared with standard stainless steel grades such as 304, 316L contains molybdenum, which improves its resistance to corrosion, particularly in environments exposed to moisture and salts. The “L” stands for Low Carbon, referring to its lower carbon content.
For jewelry applications, 316L offers a good balance of durability, appearance, corrosion resistance, and cost, making it a widely used material for everyday jewelry.

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316L stainless steel is generally well tolerated by many people and is widely used for jewelry because of its corrosion resistance and stable surface properties.
However, individual sensitivity to metals can vary. 316L stainless steel contains nickel, so we do not recommend describing all 316L jewelry as completely nickel-free or suitable for everyone with a metal allergy.
For customers with specific material or compliance requirements, we can discuss the applicable material specifications and testing requirements for their market or product project.
The durability of the finish depends on the material, surface treatment, color, design, and how the jewelry is worn and cared for.
Our PVD-coated stainless steel jewelry is designed to provide better color durability than conventional plating. However, no decorative coating is completely resistant to wear. Prolonged exposure to friction, chemicals, cosmetics, chlorine, salt water, or other harsh conditions may gradually affect the finish.
For customized projects, we can discuss the required finish and testing standards based on your target market and product requirements.
For regular care, gently clean your stainless steel jewelry with warm water, mild soap, and a soft cloth. Rinse thoroughly and dry completely after cleaning.
Avoid abrasive cleaners, harsh chemicals, and rough materials that may scratch the surface or affect decorative finishes.
For PVD-coated jewelry, avoid prolonged exposure to chlorine, strong chemicals, and excessive friction to help maintain the finish.
When not in use, store jewelry in a dry, clean place, preferably separately or in individual pouches to reduce scratching and contact between pieces.
Both 316L and 304 are widely used stainless steel grades, but they differ in composition and corrosion resistance.
316L stainless steel contains molybdenum, which provides greater resistance to corrosion, particularly in environments exposed to moisture, salts, and other corrosive conditions. The “L” refers to its lower carbon content.
For jewelry applications, we primarily use 316L stainless steel because its corrosion resistance and durability make it well suited for everyday wear.
For OEM/ODM projects, we can recommend the appropriate material based on the product design, manufacturing process, finish, target market, and performance requirements.